An Increase in Service Quality

Dissatisfied tenants don’t renew leases, and that’s a very costly problem. So why not satisfy them… easier said than done.

The fact is, that today’s tenants expect a lot from their landlords. They are accustomed to dealing with major banking institutions, major web services like Dell & Amazon etc, so at the very least they expect extended service centre hours, on-line ordering and reporting, wireless connectivity etc. Further, they are used to setting the service terms and expect all of their other suppliers to meet their terms. They want a custom service experience.

The problem is that offering tenants a dedicated service centre, integrated with on-line service and customer service delivery is not the core competency of property managers. It’s a highly specialized job requiring significant technological and human resources. That’s where SynchroSERV comes in. We provide turnkey and hosted tenant service solutions that include all of the people and systems that you need to meet and exceed your tenants expectations:

SynchroSERV improves service by making it easier for the tenant to place requests:

• by extending the hours of service (up to 24x7 if required)
• by providing more points of connectivity (phone/fax/web/email & wireless)
• by streamlining the request process, from minutes down to seconds
• by instantly notifying managers when key service delivery standards have been broken
• by providing vastly improved performance measurement and benchmarking

But the truth is that making it easy to place requests isn’t enough. Tenants have their own service expectations, sometimes from other landlords, sometimes from promises made by your staff, and they want those expectations to met every time. In other words, each tenant wants a custom service experience:

Targeted Tenant Service

With SynchroSERV property managers have the power to link service delivery standards directly to the individual tenants expectations. We call it “ServLink”, and it's the real power behind our award winning “ServCtr” software system.

From the time they place their request, all the way through to the completion of the job, the entire service experience is linked to and measured against the tenants' unique expectations. The ability to provide a custom service experience is becoming ever more critical to improving renewal rates, particularly with tenants who are frustrated by their perception that landlords all have an inflexible, “one size fits all” service attitude.