What We Do

What Is A Tenant Service Solution

A Tenant Service Solution is any combination of people and technology that work together to manage the tenant request process from beginning to end.

Typical solutions include a combination of contact centre, web & wireless connectivity, work-order & dispatch systems and reporting tools, to make it possible for a real estate organization to consistently provide tenants with the service that they expect (be it a burnt out light or a complex HVAC requirement).

Simplified Contact

A great system provides a simple method for tenants to contact the landlord anytime, day or night. Our Call Centre can be contacted by phone, web, email, fax or wireless.

Improved Dispatch

A great system provides a reliable mechanism for getting Work Orders to the right technician on-time, every time (work order / dispatch / wireless, etc.)

Improved Performance Measures

A great system provides real time measurement of the service delivery process and on-demand reporting (tracking deadlines / notifications of exceptions / web reporting, etc.).

Better Service

We eliminate that risk of requests falling through the cracks, which means tenants get what they want, when they expect it. In addition, our system links service delivery to individual tenant expectations so that you can promise a level of tailored service that puts you ahead of the competition.

Lower Cost

You’ll save money too ($2 or more every time a tenant places a request). How? Our solutions are simply more efficient than your current internal process, even in cases where there is already a centralized process in place (typically 15% to 35% more efficient than internal process).

More Business

You’ll improve your image because our solutions, branded as your own, put you in the same league as industry leaders like Bentall. This world class image, combined with the ability to deliver a unique tenant service experience provides a tangible competitive edge when it comes to luring new business.

Better Measures

You’ll be able to prove how well you’ve done when it comes time to renew. We provide a real-time process for measuring service delivery and reporting on performance (tracking deadlines / notifications of exceptions / web reporting, etc), both internally and across a wide benchmarking sample.