What does it Cost?

The Detailed Answer

The cost for a fully outsourced Tenant Service Solution (contact centre / web / wireless / reporting etc) ranges from 1.5¢ to 10¢ per sq .ft. / per year. The reason that there is such a spread is that the price varies based on the type of property and the level of service that you require.

As an example, “Regular Service” (7am to 7pm weekdays) for a single tenant warehouse, costs between 2.5¢ to 3.0¢ per sq .ft. per year (varies based on size & number of tenants). By way of comparison, the same service level, on a Triple A Office in the CBD (Central Business District), would cost between 8¢ to 10¢ per sq .ft. per year.

Naturally, "Regular Service" is less costly than "24x7 Service" (24 hours per day by 7 days per week), although 24x7 is not nearly as expensive to add on as you might imagine... As an example, "24x7 Service" typically adds a 1¢ to 2¢ /sq .ft. per year premium (over "Regular Service").

Is this a burden or a saving?

SynchroSERV can save you two dollars (or more) every time a request comes in, how you use that saving is up to you.

Requests are already coming to you... and they already cost you money (on the wages, benefits, telephones, and computers, which are needed to manage tenant requests), but you would be spending 15% to 33% less if you outsourced your request management to SynchroSERV.

Of course, to realize those savings you'll need to either grow your portfolio (without adding more staff & resources), or you'll need to re-deploy some of your current staff & resources to other tasks.